Cleaner Bow Service Terms and Conditions
These service terms and conditions govern the use of Cleaner Bow cleaning services and form the agreement between the customer and the provider. By making a booking, the customer agrees to these terms and confirms that they have read and understood them. These terms apply to domestic and light commercial cleaning appointments arranged through any accepted booking method. They are designed to set clear expectations for the Cleaner Bow service, including how bookings are made, how payments are processed, when cancellations may be charged, how liability is managed, and how waste must be handled in line with UK requirements.
For the purposes of these terms, references to “we”, “us” and “our” mean the cleaning provider, and references to “you” and “your” mean the customer or the person placing the booking. A booking may be made for one-off cleaning, recurring cleaning, end-of-tenancy cleaning, deep cleaning, or other agreed cleaning work, provided that the requested service is lawful and suitable for safe delivery. Any variation to these terms must be agreed in writing and will only apply to the relevant booking unless expressly stated otherwise.
The Cleaner Bow cleaning service is intended to be delivered professionally and with reasonable care, but it is not a guarantee of a specific result where conditions prevent that outcome. The customer acknowledges that cleaning outcomes depend on property condition, access, available utilities, time booked, and the nature of the surfaces or items being cleaned. Where a task is outside the agreed scope, we may decline to perform it, amend the service, or quote separately before continuing.
Booking Process
Bookings may be requested by the customer through the accepted channels made available from time to time. A booking is not confirmed until we have reviewed the request, accepted the job, and issued a confirmation. We may ask for additional details before accepting a booking, including property type, size, cleaning requirements, access arrangements, parking considerations, and any special instructions. The customer must provide accurate and complete information at the time of booking. If details later prove incorrect or incomplete, we may revise the quotation, change the planned duration, or refuse the appointment if the service can no longer be delivered safely or efficiently.
When requesting cleaning services by Cleaner Bow, the customer should make clear whether the work involves standard cleaning, a deep clean, post-renovation cleaning, or another specialised service. Any estimate given before the job is accepted is based on the information supplied and may change if the actual conditions differ. We may also require photographs or a site description to assess the scope of work. Where a booking includes recurring visits, the schedule, duration, and frequency will be set out in the confirmation and may be adjusted subject to reasonable notice and availability.
We reserve the right to decline or cancel a booking before arrival where we believe the property, contents, or requested work presents a health, safety, legal, or operational concern. This includes situations involving aggressive behaviour, unsafe access, infestations, hazardous materials, or the presence of substances requiring specialist handling. If the service is accepted, the customer is responsible for ensuring access at the agreed time, including keys, alarms, codes, entry permissions, and any necessary instructions. Delays caused by missed access may be charged as waiting time or a failed visit, where reasonably applicable.
Payments
All charges for Cleaner Bow services will be based on the price agreed in the booking confirmation, any written quotation, or any updated price accepted by the customer before the work proceeds. Unless stated otherwise, prices are exclusive of any additional charges that arise from inaccurate information, extended duration, extra rooms, special equipment, or unusual cleaning conditions. Payment terms may vary depending on the type of service, but the customer agrees to pay all sums due in full and by the deadline stated at the time of booking or invoicing.
For one-off jobs, payment may be required in advance, on completion, or in stages, depending on the nature of the booking. For recurring appointments, payment may be taken after each visit or by another agreed arrangement. If a deposit is requested, it secures the booking and may be non-refundable except where cancellation rights under these terms apply. Late or failed payments may result in suspension of future services, additional administrative charges where lawful, and recovery action for outstanding balances. Any bank charges, chargeback fees, or failed payment processing costs caused by the customer may be added to the amount owed where permitted by law.
Where a Cleaner Bow cleaning appointment runs longer than expected because the condition of the property requires more time, additional charges may apply if the customer approves the extra work or if the scope of the job clearly makes the extension necessary. We will use reasonable efforts to notify the customer before extra charges are incurred, but the customer accepts that some cleaning issues cannot be fully assessed until work is underway. Unless otherwise agreed, invoices are payable immediately upon issue or within the stated payment period. Failure to pay may mean we do not schedule further work until the account is settled.
Cancellations, Rescheduling and Missed Appointments
The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation terms may depend on how far in advance the request is made and whether resources have already been allocated. If notice is given sufficiently early, no charge may apply; however, where notice is short or arrangements have already been made, a cancellation fee may be charged to cover lost time and administration. Any deposit paid may be retained in full or in part to reflect the costs already incurred, unless we decide otherwise or the law requires a different outcome.
If the customer is not present when required, fails to provide access, or does not supply the information needed to carry out the job, the appointment may be treated as a missed visit or late cancellation. In such cases, the visit may still be charged in full or in part. We may, at our discretion, offer a rearranged appointment, but this is not guaranteed. If we need to cancel or reschedule due to illness, staff shortage, severe weather, transport disruption, equipment failure, or another genuine reason, we will take reasonable steps to offer a new date as soon as practicable.
Recurring Cleaner Bow service terms may be terminated or changed by either party with reasonable notice, subject to any minimum commitment or prepaid period previously agreed. If the customer repeatedly cancels at short notice, alters the service materially, or fails to provide access, we may withdraw the service with immediate effect if continued delivery is no longer practical. Nothing in these terms affects any statutory rights the customer may have under consumer law, where applicable.
Service Standards, Access and Customer Responsibilities
The customer must ensure the property is reasonably prepared for cleaning and that valuable, fragile, or sensitive items are stored safely or identified in advance. We are not responsible for pre-existing damage, poor fixture condition, unstable fittings, hidden defects, or wear that becomes apparent during cleaning. The customer should also make us aware of any known risks, including pets, security systems, restricted areas, or surfaces requiring delicate treatment. If the customer fails to provide such information, any resulting delay, limitation, or additional risk may affect the service outcome and associated charges.
We will take reasonable care when moving lightweight items as part of normal cleaning, but we do not move heavy furniture, electrical appliances, or sealed fixtures unless this has been expressly agreed and can be done safely. The customer accepts that some stains, limescale, mould, odours, scuffs, and ingrained marks may not be fully removable. The Cleaner Bow cleaning service is a labour-based service rather than a restoration service, and results may vary depending on age, material condition, and previous maintenance. If specialist treatment is required, we may recommend that the customer arranges an appropriate specialist provider.
Where keys, access cards, codes, or alarms are provided, the customer remains responsible for ensuring that they are correct and working. We will keep any entrusted access information confidential and use it only for the purpose of the booked service. If entry is delayed because access details are incorrect, the customer may be charged for waiting time, if reasonable and disclosed. We may refuse to enter any area that we believe is unsafe, unlawfully accessible, or unsuitable without proper authorisation.
Liability and Insurance
We will exercise reasonable skill and care when providing Cleaner Bow cleaning services, but our liability is limited to losses that are directly caused by our negligence or breach of these terms and that were reasonably foreseeable at the time of booking. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or inconvenience, to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Where damage is alleged to have occurred, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after the service is completed or the issue is discovered. The customer should preserve the affected item or area and provide photos or other relevant information so the matter can be assessed. We may inspect the property or item before accepting responsibility. If we are found liable, our remedy may include repair, replacement, cleaning, or a refund, at our discretion and subject to the circumstances. Any compensation will be limited to the value of the affected portion of the service or the actual loss proved, whichever is lower, unless the law requires otherwise.
We are not liable for damage caused by pre-existing defects, unsuitable materials, hidden flaws, unsecured items, or failure of the customer to provide accurate instructions. We are also not responsible for items left in unsafe positions, valuable items not disclosed, or damage caused by third-party contractors, residents, visitors, or pets. The customer is encouraged to maintain suitable insurance for the property and its contents. Where our employees, subcontractors, or agents are lawfully present, they must be treated with respect and given a safe working environment.
Waste Regulations and Disposal
Any disposal of waste arising from the cleaning service must comply with applicable UK waste law and local authority rules. Unless expressly agreed in writing, we do not provide waste carrier, skip, or specialist disposal services. The customer remains responsible for the lawful disposal of general household waste, bulky waste, confidential materials, sharps, construction debris, paint, chemicals, asbestos, electrical waste, and any other regulated item. If waste is generated during the service and needs removing, this will only be done where it is lawful, safe, and within the agreed scope of work.
The customer must not ask us to handle hazardous, toxic, biohazard, or controlled waste unless we have confirmed in advance that we are equipped and authorised to do so. If prohibited items are discovered during the job, we may stop work in the affected area and request further instruction. We may also remove and segregate non-hazardous waste if this forms part of the agreed service, but any such removal must be consistent with legal obligations and responsible disposal practices. Charges may apply where additional handling, sorting, bagging, transport, or disposal arrangements are required.
For Cleaner Bow cleaning terms, the customer acknowledges that waste left after a job may include packaging, cloths, disposable materials, or rubbish already present in the property. We are not responsible for removing items that are not within the agreed scope or that are prohibited from being transported or disposed of by us. If we agree to dispose of waste, the customer must ensure that it is correctly described and presented. Misdescribed waste may lead to extra charges, service refusal, or notification to the relevant authority if required by law.
Termination, Data and General Provisions
Either party may end an ongoing service arrangement by giving reasonable notice, unless immediate termination is justified by serious breach, unsafe conditions, non-payment, harassment, unlawful conduct, or repeated failure to comply with these terms. Any unpaid sums remain due after termination. Termination does not affect rights or obligations that arose before the end of the agreement. If the customer has paid in advance for visits not yet delivered, any refund will be calculated fairly by reference to the work already completed, cancellation timing, and any non-recoverable costs incurred.
We may keep records relating to the booking, payment, service delivery, and communications for operational, legal, accounting, and compliance purposes. Any personal data will be handled in accordance with applicable data protection law and our privacy practices, where relevant. The customer agrees that any instructions relating to the property or service may be stored and used to manage the booking and to support future visits requested by the customer. We will not use such information for unrelated purposes unless permitted by law.
If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect. No failure or delay by either party in enforcing a right shall operate as a waiver of that right. These terms, together with the booking confirmation and any written quotation, represent the entire agreement relating to the Cleaner Bow service unless otherwise agreed in writing.
Governing Law
These terms and any dispute or claim arising from them are governed by the law of England and Wales. If the customer lives in Scotland or Northern Ireland, mandatory consumer protections or local legal rules may still apply where relevant. The parties agree that any dispute will first be raised in good faith with a view to resolving it promptly and reasonably. If a matter cannot be resolved informally, it may be referred to the courts with appropriate jurisdiction. By booking Cleaner Bow cleaning services, the customer agrees that these terms form the basis of the legal relationship between the parties and are intended to be interpreted in accordance with English law.