Privacy Policy

Cleaner Bow Privacy Policy

This Privacy Policy explains how Cleaner Bow collects, uses, discloses and protects personal data for all Cleaner Bow customers within our service area. We are committed to complying with the General Data Protection Regulation and all applicable data protection laws. This Policy applies whenever you use Cleaner Bow services or otherwise interact with us as a customer or prospective customer.

Who This Policy Applies To

This Privacy Policy applies to all Cleaner Bow customers and prospective customers located within our service area who use or inquire about our cleaning and related services. By engaging with Cleaner Bow, you acknowledge that you have read and understood this Policy.

Personal Data We Collect

We only collect personal data that is necessary to provide our services, manage our relationship with you, and comply with legal obligations. The categories of personal data we may collect include:

Identification and contact data such as name, postal address, billing address, and any other contact details you choose to provide.

Service-related data such as property type, access instructions, preferred cleaning schedule, and details about the services you request.

Account and communication data such as information provided when you create an account, make a booking or enquiry, and all correspondence and communications with Cleaner Bow.

Payment and transaction data such as payment method details processed through our chosen payment providers, payment status, invoices, and records of services purchased. We do not store full payment card details, which are processed securely by our payment processors.

Technical data such as IP address, device type, browser type, and basic usage data where you interact with our online booking tools or website, to the extent this is necessary for security and service delivery.

Feedback and review data such as responses to surveys, complaints, compliments, or reviews you choose to provide about our services.

How We Collect Personal Data

We collect personal data directly from you when you request a quote, make a booking, contact us, or otherwise communicate with Cleaner Bow. We may also obtain data when you use any online tools we make available. In limited cases, we may receive data from third parties, such as payment processors or service platforms that you use to access Cleaner Bow services.

Lawful Bases for Processing

We process your personal data only when we have a lawful basis under the GDPR. Depending on the context, we rely on the following lawful bases:

Contract: To enter into and fulfil a contract with you, including providing cleaning services, managing bookings, processing payments, and communicating with you about your services.

Legal obligation: To comply with applicable legal, regulatory, accounting, or tax obligations, including maintaining necessary business records.

Legitimate interests: To pursue our legitimate business interests in operating and improving Cleaner Bow services, managing customer relationships, securing our systems, preventing fraud, and defending legal claims, provided these interests are not overridden by your rights and interests.

Consent: Where required by law, for example for certain types of optional communications or cookies. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Purposes for Which We Use Personal Data

We use your personal data for the following purposes:

To provide, manage, and personalise Cleaner Bow services you have requested.

To manage bookings, schedules, payments, and customer accounts.

To communicate with you about appointments, changes to services, and customer support issues.

To respond to your enquiries, feedback, and complaints.

To maintain accurate business and financial records.

To improve our services, customer experience, and operational processes.

To protect our business, staff, and customers, including through security and fraud prevention measures.

To comply with legal and regulatory requirements and to establish, exercise, or defend legal claims.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties only where necessary and lawful. These may include:

Service providers and processors who perform services on our behalf, such as payment processing, appointment and scheduling tools, IT hosting, customer management systems, and professional advisers. These third parties act as processors and are bound by contractual obligations to protect your data and use it only in accordance with our instructions.

Professional and legal advisers including accountants, auditors, legal representatives, and insurance providers, where necessary for business operations or to protect our rights.

Authorities, regulators, and law enforcement where we are legally required to do so or where it is necessary to protect our rights, property, staff, or customers.

Any third party involved in a business restructuring, merger, or transfer of Cleaner Bow business, subject to appropriate confidentiality and data protection safeguards.

Where we use data processors, we ensure they provide sufficient guarantees to implement appropriate technical and organisational measures so that processing meets the requirements of the GDPR and ensures the protection of your rights.

International Data Transfers

If personal data is transferred outside the United Kingdom or European Economic Area, we take steps to ensure that such transfers are compliant with data protection law. These safeguards may include using jurisdictions deemed to provide an adequate level of protection or entering into contracts based on approved standard contractual clauses.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of providing services, meeting legal, accounting, or reporting requirements, and resolving disputes. When determining appropriate retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and applicable legal requirements.

In general, we keep customer records for the duration of our relationship and for a reasonable period thereafter to handle queries, provide service history, and meet legal obligations. Financial and transactional records are typically retained for the period required by tax and accounting laws. When data is no longer required, we will securely delete, anonymise, or otherwise dispose of it.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, staff confidentiality obligations, secure storage and transmission practices, and regular review of our security procedures. While no system can be completely secure, we work to continuously improve our safeguards.

Your Data Protection Rights

Under the GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and limitations. These rights include:

Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the data we hold about you.

Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.

Right to erasure: You may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we restrict processing of your personal data in certain circumstances, such as when the accuracy of the data is contested.

Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests and to object at any time to direct marketing.

Rights related to consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

Exercising Your Rights

To exercise any of your rights under this Privacy Policy, or to raise questions or concerns about how Cleaner Bow handles personal data, you can contact us using the contact details provided on our official customer communication channels. We may need to verify your identity before responding to your request. We aim to respond within the timeframes required by law.

You also have the right to lodge a complaint with a data protection authority if you are concerned about how your personal data is handled by Cleaner Bow. We encourage you to contact us first so we can try to resolve your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be made available through our usual customer communication channels and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

By continuing to use Cleaner Bow services after any changes take effect, you acknowledge the updated Privacy Policy.