Accessibility Statement

Cleaner Bow Accessibility Statement

Cleaner Bow is committed to providing an accessible and inclusive experience for all people who use our services and visit our online platforms. We aim to make it easy for everyone, including disabled people, older people, and people using assistive technologies, to access information about Cleaner Bow and the Cleaner Bow area.

Our commitment to accessibility

We are working towards meeting the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines explain how to make web content more accessible and usable for people with a wide range of needs and preferences. Our goal is to ensure that our digital content supports visitors, residents, and businesses in the Cleaner Bow area in a way that is fair, clear, and inclusive.

Accessibility is an ongoing process. We review our content, design, and technical features regularly to identify issues and plan improvements. When we introduce new pages or features, we aim to design and develop them with accessibility in mind from the start.

Screen-reader support

Our online content is designed to be compatible with common screen-reader software. We use clear headings, informative page titles, and meaningful text for images where they convey important information. Content is written in a logical order so that it can be understood when read aloud by screen readers without relying on visual layout alone.

We aim to provide descriptive language for buttons and controls, so that screen-reader users understand the purpose of each element. Where possible, we avoid using images of text, and we keep decorative images from being announced unnecessarily to reduce noise and confusion.

Keyboard navigation

The Cleaner Bow online experience is intended to be fully navigable using a keyboard. You should be able to move through interactive elements in a logical order using common keys such as Tab, Shift plus Tab, Enter, and the arrow keys. Focus indicators are used to show which element is currently selected when using the keyboard.

We work to ensure that menus, forms, and other controls can be accessed and operated without a mouse. Where we discover areas that are difficult to use via keyboard, we log these as accessibility issues and schedule fixes as part of our improvement work.

Optimising for an accessible Cleaner Bow area

Our accessibility work supports people engaging with Cleaner Bow services and information about the Cleaner Bow area. This includes making it easier to find local service details, understand cleaning schedules or requirements, and access information about neighbourhood support in ways that are clear and consistent.

We aim to use plain language, avoid unnecessary jargon, and structure content in short, well-organised sections. This helps users with cognitive or learning differences, people using translation tools, and anyone accessing Cleaner Bow information under time pressure or on small devices.

Compatibility and limitations

We test our content using modern browsers and a range of devices. Some legacy or very old technologies may not provide the best experience. We also work with third-party tools and content, which may not always meet the same accessibility standards. Where we are aware of limitations, we look for alternative approaches or workarounds, and we continue to encourage our partners and suppliers to improve accessibility.

How to request assistance or report an issue

We welcome feedback about the accessibility of Cleaner Bow services and information. If you find any barriers, encounter content that is hard to understand, or cannot complete a task because of an accessibility issue, you can contact us and explain:

What you were trying to do, what went wrong or was not accessible, and what device, browser, or assistive technology you were using.

We review all accessibility requests and aim to respond with a practical solution or a clear explanation of what we can do. Where we cannot fix something immediately, we will consider alternative formats or routes so that you can still access the information or service you need.

Continuous improvement

Accessibility at Cleaner Bow is an ongoing commitment. We will continue to review this statement, update our practice in line with WCAG 2.1 AA, and involve users where possible in testing improvements. Our aim is for everyone interacting with Cleaner Bow, both online and in relation to the local area, to be able to do so with confidence, independence, and dignity.